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How do I reset my password?

There are several account platforms used at the YMCA, please follow the steps below to the resource you would like to manage:

UltiPro

Use the Forgot your Password link from the UltiPro login page:
https://n23.ultipro.com

Kronos

Use the Forgot your Password link from the Kronos login page:
https://yclock.ymcasd.org

YMCA Active Directory

YMCA Account, YMCA Email, SharePoint, Helpdesk, ClubConnect,
Y University/Cornerstone, Citrix

Use the Office365 password reset portal here:
https://aka.ms/sspr

PLEASE NOTE: Password reset requires you to first enable account self-service.  Follow the steps below to get started:

Time needed: 5 minutes.

Enable Password Self-Service

  1. Account Registration

    Register your account for self-service by following the steps here:
    https://aka.ms/ssprsetup

    Expected:


    If you have not previously registered your account and have forgotten your password, please contact support for further assistance

Updated on February 9, 2021

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