YMCA Information Services Support

Help Topics

• Technical Support

  • How To Export Browser Bookmarks/Favorites
  • Add Branch/Site Printers with Universal Print
  • Zoom Workspace Reservation
  • Adding a 365 Resource Calendar to Outlook
  • Laptop Camera Troubleshooting
  • Reset a Lenovo Laptop – Pin Hole Reset Button
• Remote Staff Support

  • Windows Virtual Desktop – Remote Workspace
  • Zoom Phone Basics
  • Find Your Y Computer’s TeamViewer ID Number
• Productivity Tools

  • SharePoint – Intranet
  • Outlook 365 – Email
  • OneDrive – Signing in and Accessing Files
  • How To Access A Shared Mailbox in Office 365
  • Using the Phish Alert Button
• Account Management

  • How do I reset my password?
  • What is my YMCA account and email address
  • How to set up your Microsoft 365 sign-in for multi-factor authentication (MFA)
• Newly Hired?

  • YMCA Employee Benefits
  • First time Logging into a YMCA of San Diego Laptop or Desktop PC.
• Operation Resources

  • YMCA System Status Dashboard
  • ACCESS Financial Assistance Program – Staff Guide
  • Y Member Onboard – Staff Guide
• Branch Technology

  • Alaris – Child Watch Check-In
  • Joining, Pairing & Connecting to Zoom Rooms
  • Y Member Onboard – Staff Guide
• Employee Portals

  • Y University/CornerStone – e-Learning
  • Kronos Work Force Ready – Time & Attendance Quick Start Guide
  • UltiPro – Employee HR Self-Service
  • Report a Maintenance Issue with Dude Solutions
  • Report a Work-Related Accident/Injury with Origami
  • How to Log In to iCIMS
  • Logging Into KnowBe4 (from Office.com)